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Ramada by Wyndham Essen

PRIVACY POLICY

The purpose of the privacy policy of Ramada by Wyndham Essen is to provide to a natural person - a data subject - with information about the purpose, scope, and protection of personal data processing, the period of processing, the data subject’s right during the data acquisition, and the processing of data and when transferring the data to competent authorities or any other data controller. To the extent that the personal data of the Hotel Guests are used for the purposes of the Wyndham Rewards loyalty program operated by Wyndham Hotel Group, LLC (“Wyndham”), as well as when booking hotel services directly through www.wyndham.com, the controller of the data is Wyndham Hotels&Resorts. We encourage you to read Wyndham’s privacy policy available at wyndham.com in the Privacy Notice tab.

Data controller and its contact information
- The controller of personal data processing shall be “MDH Germany 1 GmbH” (hereinafter - the Controller), registration No. HRB 37108, legal address: Schützenbahn 58, 45127 Essen, Germany, telephone: +49 (0) 201-1779-170, website: https://ramadaessen.com/;
- Contact information of the data protection officer of the controller on issues related to personal data processing: dpo@mogotel.com.

Applicable laws and regulations
- Regulation No. 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as - the GDPR);
- German Federal Data Protection Act.

The purpose of personal data processing
- Provision of services:
  - customer identification;

to process and facilitate bookings, reservations and payments, including verifying your identity, taking payments and communicating with you;

provision/maintenance of services;
bookings management;
advertising and distribution of services or commercial purposes;
customer service;
maintenance of operation of the webpage;
enabling a comfortable use of the webpage.

Categories of personal data being processed by the Controller:
- name, surname, personal identity number or date of birth, correspondence address, address of the declared place of residence, phone number, e-mail address;
- data of the identification document;
- list of received and planned services;
- phone, electronic communication information;
- data regarding website visits (such as session statistics collected via Google Analytics, approximate geolocation and browser and device information);
- for the purposes referred to in Paragraph 3, other data of which the data subject notifies the Controller by him/herself shall be also processed. That data may include guests’ special requests or requirements and/or details of the guests´ special needs.

Justification of the personal data collection and processing:
- Advertising and distribution of services or commercial purposes, enabling a comfortable use of the webpage: Legal basis is the consent of the data subject (Art. 6 para. 1 (a) GDPR) – the data subject has provided his/her consent to data collection and processing for one or several specific purposes;
- Customer identification (through retrieval of the IP-address) , provision/maintenance of services and maintenance of operation of the webpage: Legal basis is the legitimate interest of the Controller (Art. 6 para. 1 (f) GDPR) – to implement commercial activity, , identification of data subjects, popularization and improvement of the image and services of the Controller, analysis of auditing records of the website;
- Customer service: Legal basis is the- fulfilment of contractual obligations (Art. 6 para. 1 (b) GDPR).

Processing of cookies of the data subject:

Our website uses so-called "cookies". Cookies are small text files that are stored either temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your terminal device. Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your end device until you delete them yourself or until they are automatically deleted by your web browser. 

Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g., the shopping cart function or language settings). Other cookies are used to evaluate user behaviour or to display advertising.

The processing of data through the use of absolutely necessary cookies is based on a legitimate interest in accordance with Art. 6 (1) (f) GDPR in the technically error-free provision of our services. For details on the processing purposes and legitimate interests, please refer to the explanations on the specific data processing.

The processing of personal data through the use of other cookies is based on consent in accordance with Art. 6 (1) (a) GDPR. The consent can be revoked at any time for the future. Insofar as such cookies are used for analysis and optimization purposes, we will inform you separately about this within the framework of this data protection declaration and obtain consent in accordance with Art. 6 (1) (a) GDPR. 

You can set your browser so that you are informed about the setting of cookies, allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or in general, activate the automatic deletion of cookies when closing the browser.

Most browsers also offer a so-called “do-not-track” function. When this function is activated, the respective browser tells advertising networks, websites and applications that you do not want to be “tracked” for the purpose of behavioral advertising and the like.

Please note that if you deactivate cookies, the functionality of our website may be limited.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google Analytics uses so-called cookies.

On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

The processing of Google Analytics is carried out in accordance with Art. 6 (1) (a) GDPR on the basis of your consent. We have concluded an order processing agreement with the service provider, in which we oblige them to protect our customers' data and not to pass it on to third parties.

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. Data at user and event level that is linked to cookies, user IDs (e.g., user ID) and advertising IDs is deleted no later than 14 months after it is collected.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plug-in available at the URL https://tools.google.com/dlpage/gaoptout?hl=de.

Information on the handling of user data with Google Analytics can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Newsletter

If you would like to receive the newsletter offered on the website with regular information about our offers and products, we require your e-mail address as mandatory information.

We base the processing of your data on your consent in accordance with Art. 6 (1) (a) GDPR.

When you register for the newsletter, we store, in addition to the e-mail address required for sending and the date and time of subscription, in order to be able to trace possible misuse at a later date. You can unsubscribe from the newsletter at any time via the link included in each newsletter or by sending an e-mail to the responsible person named above. After unsubscribing, your email address will be immediately deleted from our newsletter distribution list, unless you have expressly consented to the continued use of the collected data, or the continued processing is otherwise legally permitted.

Social Media Links

Social networks (Facebook and Instagram) are only integrated on our website as links to the corresponding services. After clicking on the image link, you will be redirected to the page of the respective provider. User information is only transferred to the respective provider after the forwarding. For information on the handling of your personal data when using these websites, please refer to the respective data protection regulations of the providers you use.

Period of storage of data:

as long as the period for storage of data determined by the regulatory enactments in force has not expired;
as long as the agreement concluded with the data subject is in force;
as long as the consent of the data subject is in force;
as long as it is necessary in order to implement and protect the legitimate interests of the Controller;
as long as the legal obligation to store the data exists;
upon expiry of any of the above-mentioned time periods, all data shall be deleted or anonymized in accordance with the procedure determined by the Controller.

Sharing and issuing of personal data of the data subject:

In order to provide the services and perform the work tasks, the Controller may share the data of the data subject, including in the countries of the European Union and EEA (European Economic Area);
n order to fulfil the provisions of regulatory enactments, the Controller may share the data of the data subject with the state and municipal authorities, law enforcement authorities, court, or other institutions.

Protection of the data subject’s personal data:

The Controller shall protect the data of the data subject from unauthorized access, accidental loss, disclosure, or destruction. In order to achieve this, the Controller shall use modern technological possibilities, considering the existing privacy risks and organizational requirements, including using firewalls, break-in detection and analysis software, as well as encryption with standard SSL and anonymization;
The Controller shall carefully examine all processors and sub-processors who process the data of the data subject on behalf of it; the Controller shall assess whether the relevant safety measures are used, whether the data processing is performed in the way delegated by the Controller, whether it is performed in accordance with regulatory enactments in force and data protection requirements and standards;
processors and sub-processors shall not be entitled to process the data of the Controller for their own purposes;
The Controller shall not bear any responsibility for any unauthorized access to the data of the subject or the loss of that data, if they are not under the competence of the Controller, for example due to the fault or negligence of the data subject.

Rights of the data subject:

In accordance with regulatory enactments in force, the data subject shall have the following rights in relation to his/her personal data’s processing:

right of access (Art. 15 GDPR) - the data subject shall be entitled to request a confirmation from the Controller regarding whether the personal data of the data subject are processed, as well as information about all processed personal data;
right to rectify (Art. 16 GDPR) - if the data subject considers that the information about him/her is incorrect or incomplete, he/she shall be entitled to request the Controller to rectify them;
objecting to processing based on lawful interest (Art. 21 GDPR) - the data subject is entitled to object to the processing of personal data processed based on legitimate interests of the Controller, except in cases when legal acts determine the processing of such data;
erasure (Art. 17 GDPR) - in certain circumstances the data subject has the right to request the erasing of his/her personal data, except in cases when legal acts determine the time period for storage of such data;
restriction of processing (Art. 18 GDPR) - in certain circumstances the data subject shall be entitled to restrict his/her personal data processing, except in cases when legal acts determine the volume of data processing;
right to data portability (Art. 20 GDPR) - the data subject shall be entitled to receive or transfer his/her personal data to any other personal data controller. This right shall also include personal data which were provided to the Controller pursuant to consent of the data subject, on the basis of a contract or in cases where data processing is performed automatically. The data subject may use the above-mentioned rights to the extent the Controller does not implement the processing, upon fulfilling the obligations and tasks imposed under the regulatory enactments in force;
withdrawal of consent (Art. 7 (3) GDPR)- the data subject shall be entitled at any time to revoke the consent given for data processing, in the same way as it was provided or by sending a relevant notification to the e-mail: dpo@mogotel.com. In this case, further processing based on prior consent regarding the specific purpose will not be performed. Revocation of the consent does not affect data processing carried out while the consent of the data subject was effective. Withdrawal of the consent cannot terminate data processing that is carried out by the Controller based on other legal grounds.

In order to carry out the above-mentioned rights, please submit a written application to the Controller or the data protection officer.

Other

Links to the websites of third persons, which have their own rules for usage and personal data protection, for which the Controller does not bear any responsibility, may be posted on the websites of the Controller.

Communication

In case of any questions and uncertainties, the data subject may contact the Controller - in person at its office at Schützenbahn 58, 45127 Essen, Germany; in presence at the hotel; or via the personal data protection officer: dpo@mogotel.com;
The Controller shall contact the data subject by using the contact information (phone number, e-mail address, correspondence address) specified by the data subject.

If the data subject is not satisfied with the received reply, he/she shall be entitled to submit a complaint to the Supervisory Authority (Art. 77 GDPR):

The data protection authority responsible for us is the State Commissioner for Data Protection and Freedom of Information in North Rhine - Westphalia:

Bettina Gayk
P.O. Box 200 444
40102 Düsseldorf
Phone: 0211/38424-0
E-Mail: poststelle@ldi.nrw.de

Legal obligations

The provision of personal data for the decision on the conclusion of a contract, the fulfilment of a contract or for the implementation of pre-contractual measures is voluntary. However, we can only make the decision in the context of contractual measures if you provide such personal data that is required for the conclusion of the contract, the performance of the contract or pre-contractual measures.

Subject to change

We reserve the right to adapt or update this data protection declaration, if necessary, in compliance with the applicable data protection regulations. In this way, we can adapt it to the current legal requirements and take into account changes to our services, e.g., when introducing new services. The current version applies to your visit.

Cookies are tiny text files that are stored on your computer when you visit certain websites. You can disable cookies already stored on your computer, but these may stop our website from functioning properly.

Cookies policy

The purpose of this cookie policy is to provide an individual / customer - with information on the conditions for the use of cookies. Cookies are small textual files that a web browser (such as Internet Explorer, Firefox, Safari, etc.) stores on a user’s device (computer, mobile phone, tablet) at the time when the user visits a website to identify the browser or information or settings stored in the browser. Thus, with the help of cookies a website acquires the ability to keep the user's individual settings, to recognize him and to respond appropriately, with the aim of improving the website user’s experience. The user can disable or limit the use of cookies, but, without cookies, it will not be possible to fully use all of the websites’ features.

Depending on the functions and purpose of use, the Controller uses compulsory cookies, functional cookies, analytical and targeting (advertising) cookies.

The compulsory cookies are necessary for the user to freely visit and browse the website and use its offered opportunities, including obtaining of information about the services and buying them. These cookies identify the user's machine, however, do not disclose the user's identity, as well as they do not collect and do not gather information. Without these cookies, the website will not work properly - for example, give user the information needed to provide the required services at an online store. These cookies are stored on the user's device until the web browser is closed.

The functional cookies remember the user’s selected settings and preferences for the user to use the website conveniently. These cookies are permanently stored on the user's device.

The analytical cookies collect information about how the user uses the website; find the most frequently visited sections, including content that the user chooses while browsing the website. The information is used for analysis to determine which websites users are interested in, and to improve the website's functionality, by making it easier to use. The analytical cookies identify only the user's device, but do not disclose the user's identity. In some cases, some of the analytical cookies in place of the website owner, according to the instructions and only in accordance with the purposes specified, are managed by third party controllers (operators), such as Google Adwords.

The target (advertising) cookies are used to gather information about the user’s visited websites and offer exactly for the concrete user, visiting our or our cooperation partners’ services, what the user is interested in or to address appropriate offers to a specific user according to the user’s shown interest. Usually these cookies are placed by a third party, such as Google Adwords, with the website owner’s permission in accordance with the purposes specified. The target user's cookies are permanently stored on the device.

The Controller uses cookies to improve the page and website user experience:

to ensure functionality of the website;
to adapt website’s functionality to the user's usage habits - including language, search requests, previously viewed content;
to gain statistical data on visitor traffic, the number of visitors, time spend on a page, etc;
to authenticate a user.

Unless otherwise specified, cookies are stored, until the action is completed, for the purpose they are collected, and then they are deleted.

Cookie information is not transferred for processing outside of the European Union and the EEA.

Approval and disabling of cookies

By visiting the Controller’s website, the user is presented with a message window that the website uses cookies. By closing this message window, the user confirms that he has read the information about cookies, the purposes of use, cases, when the information is transferred to a third party, and agrees to them. Accordingly, the use of cookies is a legal basis for the user's consent. If when using the page or website the user enters into a contract – the cookie processing is necessary for enforcement of contract with the user, or for the Controller to fulfill its legal obligation or to implement a legitimate interest.

Any web browser security settings provide restriction of cookies, and their deletion. However, it must be taken into consideration that you cannot withdraw from the use of compulsory and functional cookies, because, without them, ensuring full use of the website and a page is impossible.

For the best user experience and full operation of the website, we suggest storing cookies.

List of cookies used on the website

Necessary

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

ID	Domain	Duration	Description
october_session	https://ramadaessen.com/	2 hours	This cookie is used for identifying the user session by assigning an unique ID for the users.

If you have any questions regarding the use of cookies, please contact us:

The controller of personal data processing shall be “Ramada by Wyndham Essen” (hereinafter - the Controller), registration No. HRB 37108, legal address: Schützenbahn 58, 45127 Essen, Germany, telephone: +49 (0) 201-1779-170, website: https://ramadaessen.com/;

Contact information of the data protection officer of the controller on issues related to personal data processing: dpo@mogotel.com.

Other terms

On the Controller’s websites, links can be placed to third-party internet websites, which have their own usage and personal data protection rules, and which are not the Controller’s responsibility. The Controller has the right to make additions to the Privacy Policy, making its current version available to the Client, by placing it on the Controller’s website.

GENERAL TERMS AND CONDITIONS OF RAMADA BY WYNDHAM ESSEN HOTEL

I. Scope

1. These terms of business apply to all contracts for the provision of hotel rooms for the purpose of accommodation and for all the hotel’s services and deliveries provided to the customer.

2. The reletting of the rooms and their use for purposes other than accommodation requires the hotel’s prior, written consent, in a waiver of Section 540(1)ii of the German Civil Code (BGB), unless the customer is a consumer.

3. The customer’s business terms shall only apply if this has been explicitly agreed in advance in writing.

II. Conclusion of contract, partners, limitation period

1. The contract comes into effect at the point the hotel accepts the application from the customer. The hotel is free to confirm the room reservation in writing.

2. The hotel and the customer are contractual partners. Where a third party has placed the order on the customer’s behalf, the third party shall be jointly and separately liable for all obligations arising from the hotel accommodation contract.

3. All claims against the hotel shall expire within a year from the start of the standard, knowledge-dependent limitation period, as set out in Section 199 (1) of the German Civil Code (BGB). Compensation claims shall expire in three years independent of knowledge. Reductions in the statutory limitation period do not apply to claims that are based on willful intent or a grossly negligent breach of duty on the part of the hotel or an injury to life, body, or health.

III. Services, prices, payment, setoff

1. The hotel is obliged to provide the rooms booked by the customer and to supply the agreed services.

2. The customer is obliged to pay for the accommodation and any further services they use at the hotel’s applicable or agreed rates. This also applies to any services arranged by the customer and the hotel’s out-of-pocket expenses to third parties.

3. The agreed prices include the statutory rate of VAT. If the period between entering a contract and contract fulfilment should exceed four months and the price generally charged by the hotel for such services increases, this may reasonably increase the contractually agreed price, though by up to a maximum of 5%.

4. Invoices of the hotel are payable immediately without deduction. The hotel has the right to call in any accrued debts at any time and to demand immediate settlement.

5. The hotel has the right to demand reasonable advance payment or a security deposit when the contract is entered into or thereafter. The amount of advance payment and the payment terms can be agreed in the contract in writing.

6. The customer may only offset or reduce a debt with a debt that has been acknowledged in writing or that is legally enforceable.

IV. Withdrawal by the customer (i.e., cancellation, termination)/failure to use the hotel’s services

1. A withdrawal by the customer from contract entered with the hotel requires the hotel’s written consent. If this is not granted, the price agreed in the contract must also be paid, even if the customer has not used the contractually agreed services. This does not apply if the customer is entitled to a statutory and contractual right of withdrawal.

2. If the hotel has granted the customer an option in the agreement to withdraw from the contract within a specific period without any legal consequences, the hotel is not entitled to any compensation. The customer’s right to withdraw from the contract shall expire if the hotel does not receive the reason for the withdrawal by the agreed date, provided this is not an instance of a withdrawal by the customer in accordance with number 1, clause 3.

3. The hotel reserves the right to claim the agreed payment from the customer for any rooms not used, although it must offset this against income from letting the rooms elsewhere and the expenditure it has saved as a result. The hotel is free to estimate the deduction for any saved expenditure. In this case, the customer is obliged to pay at least 90% of the contractually agreed price for overnight accommodation with or without breakfast, 70% for half-board and 60% for a full-board arrangement. The customer is free to prove that the aforesaid usage was not incurred or that the amount claimed was not incurred.

V. Withdrawal by the hotel

1. If a free-of-charge right of withdrawal by the customer is not agreed in writing within a specified term, the hotel, for its part, is entitled to withdraw from the contract if it has enquiries from other customers for the contractually reserved rooms, and the customer fails to respond to enquiries made by the hotel about its right of withdrawal.

2. If an advance payment agreed or demanded based on the aforesaid clause III no. 5 is not made, even after a reasonable period of grace granted by the hotel has elapsed, the hotel is also entitled to withdraw from the contract.

3. The hotel is further entitled to withdraw from the contract for an objectively justified reason, for example, if

force majeure or other circumstances render fulfilment of the contract impossible, for which the hotel is not responsible.
rooms are booked with misleading or incorrect details of essential facts, e.g., about who the customer is or the purpose.
the hotel has reasonable grounds to suspect that acceptance of the hotel’s services may affect the smooth operation of the business, the security or the hotel’s public reputation, without this being attributable to the hotel’s power of control or organization.
the hotel learns of circumstances that the customer’s financial situation has significantly deteriorated after conclusion of the contract, in particular, if the customer has failed to settle due accounts with the hotel or offer sufficient security, and the hotel’s claims for payment therefore appear to be at risk.
there is a breach against the aforesaid clause no. 2.

4. The customer is not entitled to compensation if the hotel is justified in withdrawing from the contract.

5. The hotel must inform the customer in writing immediately before exercising the right of withdrawal.

VI. Provision, handover and return of rooms

1. The customer is not entitled to specific rooms being provided.

2. Reserved rooms are available to the customer from 3.00 pm on the agreed day of arrival. The customer has no right to the rooms being provided earlier.

3. The rooms are to be vacated and returned to the hotel by 11.00 am at the latest on the day of departure. Thereafter, the hotel is entitled to 50% of the full accommodation price before 6.00 pm for the late vacation of the room for usage that exceeds the contract (list price) and 100% after 6.00 pm. This does not justify any contractual claims on the part of the customer. The customer is free to prove that the hotel has not suffered any or a significantly lower loss.

VII. Liability of the hotel

1. The hotel is liable for its obligations arising from the contract with the care of a prudent businessman. Any claims for compensation by the customer are excluded. This does not apply to losses as a result of an injury to life, body or health, or infringement of essential contractual obligations (cardinal obligations), and liability for other damage caused willfully or as a result of a grossly negligent breach by the hotel, its legal representatives or vicarious agents, or if the hotel has maliciously concealed defects. Essential contractual obligations are those that are necessary to achieve the contract’s objective. If essential contractual obligations are breached, the hotel shall only be liable for foreseeable damages that are typical for the contract if these were caused by simple negligence, unless they are compensation claims by the customer because of a breach of life, body, or health.

2. Existing liability restrictions apply to all compensation claims regardless of their legal basis, including claims that result from unauthorized use. The present liability restrictions and exclusions also apply in cases of possible claims for compensation by the customer against the hotel’s employees. However, they do not apply in instances of liability by the hotel for a defect after having given a guarantee for the quality of an item or a work, in the case of maliciously concealed defects or personal injury.

3. Should disruptions or defects affect the hotel’s services the hotel should make every effort to find a remedy upon knowledge or immediate complaint by the customer. The customer is obliged to contribute to a reasonable degree to remedy the disruption and to minimize any possible loss.

4. The hotel is liable to the customer for any items brought in based on the statutory requirements, which is one hundred times the cost of the room, a maximum of €3,500.00, and up to €800,000 for money, securities, and valuables. Money, securities, and valuables can be stored in the hotel or room safe. The hotel recommends that you make use of this option. However, this does not result in any liability claims.

5. No contract of safe custody will come into effect if the customer is provided with a parking space in the hotel garage or in the hotel’s car park for payment. The hotel has neither a duty to oversee or provide security. The hotel is not liable for any loss or damage to any vehicles parked or maneuvered on hotel property. The hotel is also not liable for the vehicles’ contents, except in the event of intent or gross negligence. The general business terms for parking garages of Ramada by Wyndham Essen Hotel apply in all other respects.

6. Messages, postal and consignments of goods for guests are handled with care. The hotel undertakes delivery, storage, and the onward dispatch upon request and for a fee. The hotel offers a wake-up service with the greatest of care. Aforesaid numbers 1, paragraphs 2 to 4 apply analogously.

VIII. Closing conditions

1. Any changes or additions to the contract, the application acceptance or these terms and conditions for the hotel accommodation, as well as the waiver of written form must be made in writing. Unilateral changes or additions by the customers will not be recognized.

2. The hotel’s registered office is the place of performance and payment.

3. The hotel’s registered office, even for disputes about cheques and bills of exchange, is the hotel’s principal place of business for commercial transactions. If a contractual partner meets the conditions of Section 38(2) of the Code of Civil Procedure (ZPO) and has no national place of jurisdiction, the hotel’s principal place of business is the place of jurisdiction.

4. German law applies. Application of the UN Convention on the International Sale of Goods and conflict-of-law provisions is excluded.

5. Should individual conditions of these general business terms for the hotel agreement be or become ineffective or void, this shall not affect the effectiveness of the remaining conditions. In addition, the statutory requirements apply.

GENERAL TERMS AND CONDITIONS OF RAMADA BY WYNDHAM ESSEN HOTEL FOR THE PARKING GARAGE

GENERAL TERMS AND CONDITIONS FOR EVENTS AT RAMADA BY WYNDHAM ESSEN HOTEL

GENERAL TERMS AND CONDITIONS OF RAMADA BY WYNDHAM ESSEN HOTEL FOR THE PARKING GARAGE

I. Lease

A lease for a parking space comes into effect between the parking garage operator and the user under the following conditions upon acceptance of the parking ticket and/or upon entry into the parking garage.

Guarding and safekeeping are not the object of this agreement. The parking garage operator accepts no liability or particular duties of care for any items brought in by the user. The agreement ends upon exiting the car park.

II. Conditions for using the parking garage

1) The user is obliged to exercise the usual care in the ordinary course of business, in particular to strictly adhere to the signs and notices governing traffic and parking, and the safety requirements. Instructions of the parking operator or their personnel pertaining to safety or domestic rights must always be observed. In addition, the conditions of the Road Traffic Licensing Act (StVO) apply accordingly.

Vehicles may only be parked within the designated parking spaces, though not in parking spaces that are reserved by notices for permanent users. The parking garage operator is entitled to remove any vehicles parked outside these spaces, in particular in traffic areas at a cost.

The parking garage operator is also entitled to remove the user’s vehicle, if the parking garage poses an urgent threat.

Every user is recommended to carefully lock their vehicle after leaving it and not to leave any valuables inside.

2) The operating hours can be taken from the relevant signs.

III. Safety and regulatory requirements

1) You may only drive at a walking pace in the parking garage.

2) It is not permitted to

a) smoke or use fire in the parking garage

b) store any manner of items (in particular tires, bikes etc.), fuel and inflammable objects and empty fuel containers

c) fuel vehicles

d) try out or leave engines running while the vehicle is stationary

e) park vehicles with a tank or engine that is leaking

f) bring in vehicles with liquid gas containers and other equivalent hazardous materials (may be deleted based on the valid state regulations)

g) leave for a period beyond simple parking and collection

h) accommodate unauthorized persons (such as skateboarders, graffiti artists or inline skaters)

3) It is not permitted to repair, wash, clean the inside, discharge fuels or oils, leave behind waste and cause any manner of contamination in the parking garage.

4) No advertising material may be distributed or affixed in the parking garage. Any breaches shall be prosecuted under civil (e.g., towing costs) and criminal law.

IV. Rent/parking time

1) The rent is calculated according to the displayed and valid list of charges.

2) The vehicle may only be collected during the hours of operation upon presentation of the parking ticket and payment of the charge. If the user intends to drive their vehicle out outside these operating hours, they are obliged to indemnify the parking garage operator, notwithstanding any further claims for the costs incurred as a result of the special operating hours (time, mileage etc.). These costs shall become due and are payable when the vehicle is collected.

3) The maximum parking period is four weeks unless a special written agreement has been entered into in the specific case.

At the end of the maximum parking period, the parking garage operator is entitled to have the vehicle removed from the parking garage at the user’s expense, if the user and/or keeper of the vehicle has not received a written notification, giving two weeks’ notice without effect, or the value of the vehicle clearly does not exceed the parking charges due. The parking garage operator is entitled to payment based on the list of charges until the vehicle is removed.

4) A payment of at least the daily rate is due if the parking ticket is lost, unless the user can provide evidence of a shorter parking stay, or the parking garage operator of a longer parking stay. The parking garage operator may check the right to collect and use the vehicle. Evidence includes presentation of the parking ticket; the user may provide other evidence.

5) If the user has not parked their vehicle properly, i.e., not in areas designated as a parking space or in a permanent parking space, and does not intend to rectify this situation immediately, the parking garage operator is entitled, notwithstanding further compensation claims or action in accordance with the parking conditions, to have the vehicle towed away. A flat-rate charge will be levied for the vehicle’s removal. The user can provide evidence that this level of costs was not incurred or was significantly lower than the flat-rate charge.

6) If the user takes up more than one parking space with their vehicle, the parking garage operator is entitled to charge the full rent for the number of parking spaces used.

V. Liability of the parking garage operator

1) The parking garage operator has no liability to the parking space user. This excludes any damage as a result of an injury to life, body or health, or infringement of essential contractual obligation (cardinal obligations), and liability for other damage caused willfully or as a result of a grossly negligent breach by the parking garage operator, their legal representative, or vicarious agents, or if the parking garage operator has maliciously concealed any defects. Essential contractual obligations are those that are necessary to achieve the contract’s objective. If essential contractual obligations are breached, the parking garage operator shall only be liable for foreseeable damages that are typical for the contract if these were caused by simple negligence, unless they are the compensation claims by the user because of a breach of life, body, or health.

2) Existing liability restrictions apply to all compensation claims regardless of their legal basis, including claims that result from unauthorized use. The present liability restrictions and exclusions also apply in cases of possible claims for compensation by the user against employees of the parking garage operator. However, they do not apply in instances of liability by the parking garage operator for a defect after having given a guarantee for the quality of an item or a work, in the case of maliciously concealed defects or personal injury.

3) The user is obliged to notify the parking garage operator immediately in writing. Any damage must be notified to the parking garage’s personnel before leaving the parking garage, if possible.

4) All claims against the parking garage operator shall expire within a year from the start of the standard, knowledge-dependent limitation period of Section 199 (1) of the German Civil Code (BGB). Compensation claims shall expire in three years independent of knowledge. Reductions in the statutory limitation period do not apply to claims that are based on willful intent or a grossly negligent breach of duty on the part of the parking garage operator or an injury to life body or health.

VI. User’s liability

The user is liable for any damage they, their vicarious agents, their representatives, or their companions have culpably caused the parking garage operator. They are obliged to report such damage automatically to the parking garage operator when leaving the parking garage; the user is also liable for the costs of cleaning in the event contamination of the parking garage in accordance with III.3) and III. 3) 4).

VII. Right of lien/retention right

1) The parking garage operator has a retention right because of its claims based on a continuous rental agreement and a statutory lien over the user’s parked vehicle.

The parking garage operator is also entitled to sell or auction vehicles or trailers without an official registration after the maximum parking period has expired, and fruitless notification of the user/vehicle keeper. This also applies if the user/vehicle keeper cannot be determined after taking reasonable steps. If the user/ vehicle keeper is known to the parking garage operator, they will be notified about this one week before disposal of the vehicle. If the user/ vehicle keeper shall be provided with the proceeds less any costs incurred, and parking charges accrued up to removal of the vehicle. If the user/vehicle keeper fails to claim the proceeds within a year of the sale or auction, the proceeds shall fall to the parking garage operator.

2) Without prejudice to the rights from VII.1) to VII.2), the user/keeper of the vehicle is liable to the parking garage operator for all costs incurred.

GENERAL TERMS AND CONDITIONS FOR EVENTS AT RAMADA BY WYNDHAM ESSEN HOTEL

I. Scope

1. These terms of business apply to contracts for the leasing of conferencing, banqueting and function rooms of the hotel for the holding of events, such as banquets, seminars, conventions, exhibitions, and presentations etc., as well as for all further deliveries and services connected with the hotel.

2. The subletting and reletting of the rooms, spaces or display cases, and the invitation to interviews, sales or similar events requires the hotel’s prior consent, in a waiver of Section 540(1)ii of the German Civil Code (BGB), unless the customer is a consumer.

3. The customer’s business terms shall only apply if this has been explicitly agreed in advance in writing.

II. Conclusion of contract, partners, liability, limitation period

1. The contract shall come into effect at the point the hotel accepts the application from the customer; these are the contractual partners.

2. If the customer is not the event planner himself, or the event planner has involved a commercial representative or organizer, the event planner will be jointly and separately liable for all obligations arising from the contract together with the customer.

3. The hotel is liable for its obligations arising from the contract with the care of a prudent businessman. Any claims for compensation by the customer are excluded. This does not apply to losses as a result of an injury to life, body or health, or infringement of essential contractual obligations (cardinal obligations), and liability for other damage caused willfully or as a result of a grossly negligent breach by the hotel, its legal representatives or vicarious agents, or if the hotel has maliciously concealed defects. Essential contractual obligations are those that are necessary to achieve the contract’s objective. If essential contractual obligations are breached, the hotel shall only be liable for foreseeable damages that are typical for the contract if these were caused by simple negligence, unless they are compensation claims by the customer because of a breach of life, body or health.

4. Existing liability restrictions apply to all compensation claims regardless of their legal basis, including claims that result from unauthorized use. The present liability restrictions and exclusions also apply in cases of possible claims for compensation by the customer against the hotel’s employees. However, they do not apply in instances of liability by the hotel for a defect after having given a guarantee for the quality of an item or a work, in the case of maliciously concealed defects or personal injury.

5. No contract of safe custody will come into effect if the customer is provided with a parking space in the hotel garage or in the hotel’s car park for payment. The hotel has neither a duty to oversee or provide security. The hotel is not liable for any loss or damage to any vehicles parked or maneuvered on hotel property. The hotel is also not liable for the vehicles’ contents, except in the event of intent or gross negligence. The general business terms for parking garages of Ramada by Wyndham Essen Hotel apply in all other respects.

6. The customer is liable for all damage to buildings or contents that are caused by participants or visitors to the event, employees, other third parties from their sector or caused by themselves or their legal representatives and vicarious agents. The customer may demand that reasonable securities (e.g., insurance, securities, sureties) be put in place as protection against possible claims because of damage.

7. All claims against the hotel shall expire within a year from the start of the standard, knowledge-dependent limitation period, as set out in Section 199 (1) of the German Civil Code (BGB). Compensation claims shall expire in three years independent of knowledge. Reductions in the statutory limitation period do not apply to claims that are based on willful intent or a grossly negligent breach of duty on the part of the hotel or an injury to life, body, or health.

III. Services, prices, payment, setoff

1. The hotel is obliged to provide the services ordered by the customer and committed by the hotel in accordance with these general business terms.

2. The customer is obliged to pay for these and any further services they may use at the hotel’s applicable or agreed rates. This also applies to any services arranged by the customer and the hotel’s out-of-pocket expenses to third parties, in particular for demands from copyright collection societies.

3. The agreed prices include the statutory rate of VAT. If the period between concluding the contract and the event should exceed four months and the price generally charged for such services by the hotel increases, the contractually agreed price can be reasonably increased, though up to a maximum of 5%.

4. Invoices of the hotel are payable immediately without deduction. The hotel has the right to call in any accrued debts at any time and to demand immediate settlement. In the event of payment arrears, the hotel is entitled to demand statutory late payment interest. The hotel reserves the right to provide evidence of a higher loss.

5. The hotel has the right to demand reasonable advance payment at any time. The amount of advance payment and the payment terms can be agreed in the contract in writing.

6. The customer may only offset or reduce a debt with a debt that has been acknowledged in writing or that is legally enforceable.

IV. Withdrawal by the customer (termination, cancellation)

1. Any free-of-charge withdrawal by the customer from the contract entered with the hotel requires the hotel’s written consent. If this does not take place, the agreed costs for space rent from the contract and for any services arranged with third parties must also be paid, even if the customer has not used the contractual services and reletting is no longer possible. This does not apply if the hotel’s obligation to consider rights, legal assets and interests of the customer are breached, if it is no longer reasonable for them to adhere to the contract, or they are entitled to another statutory or contractual right of withdrawal.

2. If a date has been agreed in writing between the hotel and the customer, the customer can withdraw from the contract up to that date, without incurring any claims for payment for compensation from the hotel. The customer’s right to withdraw shall expire if they do not exercise their right to withdraw in writing with the hotel by the agreed date, unless a case outlined in number 1, clause 3 applies.

3. If the customer only withdraws between the 8th and 4th week before the date of the event, the hotel is entitled to charge 35% of the lost food sales as well as the agreed hire costs, and 70% of the food sales in the event of a later withdrawal.

4. The food sales are charged using the formula: menu price – event x number of attendees. If no price has yet been agreed for the menu, the cheapest 3-course menu of the valid event offer will be used as a basis.

5. If a conference rate has been agreed for each attendee, the hotel is entitled to charge 60% for a withdrawal between the 8th and 4th week before the event date, and 85% of the conference rate x agreed number of attendees for a withdrawal later.

6. Number 3 and 5 take account of the deduction for saved expenditure. The customer is free to prove that the aforesaid usage was not incurred or that the amount claimed was not incurred.

V. Withdrawal by the hotel

1. If a free-of-charge right to withdraw by the customer has been agreed in writing within a specific time limit, the hotel is itself entitled to withdraw from the contract during this period, if it has enquiries from other customers for the contractually reserved rooms, and the customer fails to respond to enquiries made by the hotel about its right to withdraw.

2. The hotel is also entitled to withdraw from the contract if an advance payment agreed or demanded based on the aforesaid clause III no. 5 is not made.

3. The hotel is further entitled to withdraw from the contract for an objectively justified reason, for example, if

force majeure or other circumstances render fulfilment of the contract impossible, for which the hotel is not responsible.
events are booked with misleading or incorrect details of essential facts, e.g., about the customer or the purpose.
the hotel has reasonable grounds to suspect that acceptance of the hotel’s services may affect the smooth operation of the business, the security or the hotel’s public reputation, without this being attributable to the hotel’s power of control or organization.
there is a breach against the aforesaid clause 1 no. 2.
the hotel learns of circumstances that the customer’s financial situation has significantly deteriorated after conclusion of the contract, in particular, if the customer has failed to settle due accounts with the hotel or offer sufficient security, and the hotel’s claims for payment therefore appear to be at risk.

4. The customer is not entitled to compensation if the hotel is justified in withdrawing from the contract.

VI. Change to the number of attendees and time of the event

1. The customer is obliged to specify the anticipated number of attendees to the hotel when placing the order. The customer must notify the hotel of the final number of attendees in writing, at the latest five working days before the date for the event. If the notified number of attendees changes by more than 5% with the aforesaid notification, such a change requires the hotel’s written consent.

2. When charging for services that the hotel undertakes based on the number of registered persons (e.g., hotel rooms, food, and drinks), the actual number of persons will be charged in the event of an increase in the number of registered and contractually agreed attendees. In the event of a reduction in the contractually agreed number of participants of more than 5%, the hotel is entitled to charge the contractually agreed number of attendees less 5%. The customer has the right to reduce the agreed price by the expenditure saved, for which they are to provide proof, due to the lower number of attendees.

3. If the number of attendees varies by more than 10%, the hotel is entitled to set the agreed prices again and change the confirmed rooms.

4. If the event’s agreed start or finish times should shift without the hotel’s prior consent, the hotel may make a reasonable charge for the additional performance, unless the hotel is responsible for the change.

VII. Bringing of food and drink to the hotel

The customer may not bring any food or drink to events at the hotel.

Exceptions require a written agreement with the hotel. A separate service charge will be made in these cases to cover general overheads.

VIII. Technical equipment and connectivity

1. If the hotel procures technical or other equipment for the customer at their request from third parties, this is carried out in the customer’s name, with their full authority and on their account.

The customer is liable for the careful handling and proper return. They release the hotel from all claims from third parties as a result of handing over this equipment.

2. The use of the customer’s own electrical equipment with the hotel’s power supply requires its written consent. The customer will bear the cost of any disruption or damage to the hotel’s technical equipment as a result of using these devices unless the hotel is responsible. The hotel can record and charge a flat rate for the cost of any electricity incurred as a result of their use.

3. The customer is entitled to use their own telephone, fax, and data transmission equipment with the hotel’s consent. The hotel may require a connection fee.

4. A fee will be charged as compensation, if the hotel’s own equipment remains unused on account of the customer using their own equipment.

5. Any disruption to the technical and other equipment provided by the hotel shall be remedied immediately, as far as possible. No payments may be refunded or reduced if the hotel is not responsible for these disruptions.

6. The customer is responsible for obtaining any official consents that may be required at their own expense for holding the event. They are responsible for adhering to permissions and all other requirements associated with the event under public law. If the customer assigns the provision of services to third parties as part of the event (e.g., development work etc.), the contractual partner must ensure adherence to all occupational safety and safety standards. In particular, all the emergency escape routes and exits must be kept clear at all times.

7. The customer is responsible itself for arranging the necessary formalities and fees for any musical performance and public address systems it has arranged itself with the relevant authorities (e.g. GEMA).

8. The customer may only use the hotel’s name and trademarks in the advertising for their event with the hotel’s prior consent.

IX. Loss or damage of any items brought in by the customer

1. Any exhibition or other, even personal items are located in the hotel and conference rooms at the customer’s own risk. The hotel accepts no responsibility for loss, destruction, or damage, even for financial losses, except in the event of gross negligence or intent on the part of the hotel. This excludes damage as a result of injury to life, body, or health. Additionally, all cases, in which the safekeeping constitutes a duty typical of the contract because of the circumstances in the specific case, are excluded from this exemption from liability.

2. Any material the customer brings with them must meet the fire safety regulations. The hotel is entitled to demand an official consent, if necessary. If no such evidence is forthcoming, the hotel is entitled to remove any material already brought in by the customer at the customer’s expense. The positioning and installation of items must be agreed beforehand with the hotel because of possible damage.

3. Any exhibits or other items brought along must be removed immediately following the end of the event. If the customer fails to do this, the hotel may remove and store the items itself at the customer’s expense. If the items are left in the conference room, the hotel may charge a reasonable fee as compensation for the time the items are left there. The customer is free to prove that the aforesaid usage was not incurred or that the amount claimed was not incurred.

4. Packaging material (cardboard, boxes, plastic etc.), which arise in connection with supplies to the event by the contractual partner or third parties, must be disposed of by the customer. If the customer leaves behind any packaging material in the hotel, the hotel is entitled to dispose of this at the contractual partner’s expense.

5. If the materials brought in by the customer contain personal data or other confidential information (e.g., work papers, lists of attendees, presentations, handouts) personal data or other confidential information, the customer is itself particularly responsible for data protection provisions (e.g., destruction of such materials under data protection legislation).

X. Closing conditions

1. Any changes or additions to the contract, application acceptance or these business terms for events, and the waiver of written form must take place in writing. Unilateral changes or additions by the customers will not be recognized.

2. The hotel’s registered office is the place of performance and payment.

3. Sole place of jurisdiction, even for disputes involving cheques and bills of exchange, is the hotel’s principal place of business for commercial transactions, or at the hotel’s choice, Frankfurt am Main. If a contractual partner meets the conditions of Section 38(2) of the Code of Civil Procedure (ZPO) and has no national place of jurisdiction, the hotel’s principal place of business is the place of jurisdiction.

4. German law applies. Application of the UN Convention on the International Sale of Goods and conflict-of-law provisions is excluded.

5. Should individual conditions of these general business terms for conferences or banquets be or become ineffective or void, this shall not affect the effectiveness of the remaining conditions. In addition, the statutory requirements apply.

HERZLICH WILLKOMMEN BEI UNS IM RAMADA BY WYNDHAM ESSEN

A WARM WELCOME TO RAMADA BY WYNDHAM ESSEN

Sehr geehrte Gäste,
Herzlich willkommen im Ramada by Wyndham Essen. Das gesamte Team freut sich, dass Sie unser Hotel für Ihren Aufenthalt in Essen gewählt haben.
Unser Personal steht Ihnen jederzeit zur Verfügung und wir werden alles dafür tun, dass Sie einen angenehmen Aufenthalt bei uns haben.
Die nachfolgenden Gästeinformation bietet Ihnen einen Überblick über unseren angebotenen Service im Hotel. Sie können sich jederzeit an uns wenden, sollten Sie weitere Fragen oder einen speziellen Wunsch haben.
Im Namen des gesamten Teams wünsche ich Ihnen einen schönen Aufenthalt bei uns und eine tolle Zeit in Essen und Umgebung.

Mit freundlichen Grüßen,
Maria Köster
General Manager

Dear Guests,
Welcome to Ramada by Wyndham Essen. The entire team is pleased that you have chosen our hotel for your stay in Essen.
Whether you are here for business or leisure, our friendly colleagues are always at your disposal and we will do everything to ensure that you have a wonderful stay with us.
The following guest information provides you with an overview of our offered services in the hotel. You can always contact us if you have any further questions or a special request which we can assist you with.
On behalf of the entire team, I wish you a very pleasant stay with us and an unforgettable time in Essen and the surrounding area.

Sincerely,
Maria Köster
General Manager

Gästeinformation / Guest Directory

Telefonnummern / Telephone numbers

Rezeption / Reception
Nummer 181 / Please dial 181

Zimmer zu Zimmer / Room to room :
Gewünschte Zimmernummer wählen / Please dial desired Room number only

Externe lokale Telefonate / External local calls
Bitte wählen Sie zuerst die „0“ und dann die gewünschte Rufnummer / Please dial „0“ at first and then the desired local number

Internationale Ferngespräche / International calls
Für internationale Ferngespräche wenden Sie sich bitte an die Rezeption / Please contact reception for international calls

Notfallnummern / Emergency numbers
Bitte wählen Sie „0“ und 110 (Polizei) und 112 (Feuerwehr) / Please dial „0“ and 110 (Police) or 112 (Fire brigade)

Internet / Internet

Im gesamten Hotel haben Sie WLAN-Empfang mit folgenden Zugangsdaten:
Throughout the hotel you can connect to our wifi with below log in:
Wi-Fi Network: RamdaEssen
Password: RamadaEssen

Fernsehsenderauswahl / TV channels selection

Bitte wenden Sie sich an die Rezeption, sofern Sie Hilfe bei der Bedienung benötigen.
Please contact reception in case you require assistance with the device.

Eine Auswahl an Fernsehsender sehen Sie hier. Weitere Sender und Radiostationen stehen zur Verfügung.
Please see below a selection of TV channels on offer. Additional stations and radio stations are available.

Programmliste / Program list

Services & Informationen / Services & Information

Abreise / Departure

Ihr Zimmer steht Ihnen am Abreisetag bis 12.00 Uhr zur Verfügung. Sollten Sie Ihr Zimmer länger benötigen, setzen Sie sich bitte mit der Rezeption in Verbindung
Your room will be available until 12 p.m. on the day of departure. If you need a late check out, please contact the reception.

Adapter / Adapter

Einen Reisestecker/Adapter sowie Telefonadapter erhalten Sie an der Rezeption
Travel plugs/adapter and telephone adapter are available at the reception

Apotheke / Drug store

Bitte wenden Sie sich an die Rezeption
Please contact the reception

Arzt / Doctor

Bitte wenden Sie sich an die Rezeption
Please contact the reception

Autovermietung / Car rental

Bitte wenden Sie sich an die Rezeption für verschiedene Anbieter.
Please contact the reception for different rental companies

Babybett / Baby beds

Babybetten sind verfügbar für unsere kleinen Gäste. Bitte wenden Sie sich an die Rezeption.
Baby beds are available for our little guests. Please contact the reception

Bademäntel & Slipper / Bathrobs & slippers

Einen Bademantel und Badeslipper bringen wir Ihnen gerne auf Ihr Zimmer. Bitte kontaktieren Sie unsere Rezeption
Bathrobs and slippers are available upon request at the reception.

Bankautomat / ATM

Ein Bankautomat ist in der Nähe verfügbar. Bitte wenden Sie sich an die Rezeption
An ATM is available close by, please contact the reception.

Bar / Bar

Unsere Bar „Red Corner” ist täglich von 17:00 Uhr bis 01:00 Uhr für Sie geöffnet
Our bar is open daily from 17:00hrs to 01:00hrs

Brandschutzanweisung / Fire safety guidelines

Eine Evakuierungsplan hängt in Ihrem Zimmer, bitte wenden Sie sich an die Rezeption für weitere Informationen
An evacuation plan is available in your room. Please contact the reception for more information if required

Bedienungsanleitung Klimaanlage / Room AC manual

Ein/Aus schalten → Knopf gedrückt halten.
Lüftungsstärke ändern → Knopf kurz drücken.
Temperatur anpassen → Wärmer (+), Kälter (-).

Turn ON/OFF → Keep button pressed.
Adjust ventilation intensity → Press button briefly.
Adjust temperature → Warmer (+), Cooler (-).

Bettwäschewechsel / Linen change

Helfen Sie uns die Umwelt zu schonen und folgen Sie den Anweisungen der Karte hinter Ihrer Badezimmertür. Sollten Sie für Sie täglich Ihre Bettwäsche wechseln lassen wollen, kontaktieren Sie bitte die Rezeption
Help us to protect the environment and follow the instructions on the card behind your bathroom door. If you would like to have your bed linen changed daily, please contact the reception

Bezahlung / Payment

Bitte bezahlen Sie Ihre Hotelrechnung an der Rezeption. Neben Bargeld akzeptieren wir auch alle gängigen Kreditkarten
Please pay your hotel bill at the reception. In addition to cash, we also accept all major credit cards.

Briefmarken / Stamps

Briefmarken erhalten Sie an der Rezeption
Stamps are available at the reception.

Business Center / Business center

Unser Business Center ist 24 Stunden geöffnet und befindet sich in der Lobby
Our business center is open 24 hours and is located in the lobby

Bügeleisen/Bügelbrett / Iron & Ironing Bord

Auf Anfrage nach Verfügbarkeit bringen wir Ihnen gerne ein Bügel-Set in Ihr Zimmer. Bitte wenden Sie sich an die Rezeption.
Upon request and availability, we will be happy to bring an ironing set to your room. Please contact the reception

Bügel & Wäscheservice / Dry cleaning

Bitte wenden Sie sich an die Rezeption für einen externen Wäscheservice. Für die chemische Reinigung werktags: Abgabe an der Rezeption bitte vor 9.00 Uhr, Rückgabe am selben Nachmittag.
Please contact the reception for an external laundry service. For dry cleaning on weekdays: please drop off at reception before 9.00 am, return in the afternoon.

Decken / Blankets

Gerne können Sie eine zusätzliche Decke erhalten. Fragen Sie bitte an der Rezeption
You are welcome to receive an additional blanket. Please contact the reception

Diätküche / Dietary requirements

Gerne bereiten wir Ihnen auf Wunsch ein Diät Essen zu. Wir bieten beim Früstück auch vegane und vegetarische Produkte an. Sollten Sie weitere Allergien haben wenden Sie sich bitte an unser Team im Restaurant
We are also happy to prepare a special meal according to your preferences. We also offer vegan and vegetarian products for breakfast. If you have any further allergies, please contact our team in the restaurant.

Drucken / Print

Senden Sie uns das Dokument an info@ramadaessen.com und wir drucken für Sie aus; oder benutzen Sie auch gerne unseren Businesscorner in der Lobby
Send us the document to info@ramadaessen.com, and we´ll print it out for you, or feel free to use our business corner in the lobby

Elektrizität / Electricity

Wechselstrom 220 Volt
Electricity 220 volts

Erste Hilfe / First aid

Ein Erste-Hilfe Kasten befindet sich an der Rezeption
Please contact the reception for first aid kit

Fahrradabstellung / Bicycle parking

Sie können gerne Ihr Fahrrad bei uns in der Tiefgarage parken
You are welcome to park your bike with us in the parking area.

Feueralarm / Fire alarm

Bitte bewahren Sie Ruhe. Bitte beachten Sie den Fluchtwegweiser sowie die Notausgangsleuchten. Folgen Sie den Anweisungen des Personals
Please keep calm and follow the escape routes and the emergency exit lights in the hallways. Follow the instructions of our staff

Feuerlöscher / Fire extinguishers

Befinden sich auf jeder Etage in den Fluren und im Treppenhaus
Available on every floor in the hallways as well as in the staircases

Fitnessraum / Gym

Um Ihren Aufenthalt noch angenehmer zu gestalten, möchten wir Sie über unsere kostenfreie Kooperation mit dem Fitnessstudio FITX informieren. Für nähere Informationen fragen Sie bitte unser Rezeptionsteam.
To make your stay even more pleasant, we would like to inform you about our cooperation with the fitness studio FITX. For more information, please ask our reception staff.

Fotokopien / Photocopies

Fotokopien erstellt Ihnen gerne die Rezeption gegen eine Gebühr von 0,10 € pro Seite
Photocopies can be made at reception for a fee of € 0.10 per page.

Frühstück / Breakfast

Wir freuen uns, Sie an unserem Frühstücksbuffet von 06:30 Uhr bis 10:30 Uhr Mo-Sa begrüßen zu dürfen. An Sonn- und an Feiertagen von 07:00 Uhr bis 11:00 Uhr. Der Preis beträgt 18 Euro pro Person.
We look forward to welcoming you to our breakfast buffet from 06:30 to 10:30am Mo-Sa. On weekends and public holidays from 07:00 to 11:00am. The price is 18 euros per person.

Fundsachen / Lost & Found

Sie haben etwas verloren? Bitte setzen Sie sich mit der Rezeption in Verbindung. Wir bieten auch an, Ihnen Ihre Wertsachen oder ähnliches gegen fällige Portogebühren nachzusenden
Have you lost something? Please contact the reception. We also offer to send you your valuables by post (costs apply)

Geldwechsel / Money Exchange

Leider bieten wir keinen Geldwechsel im Hotel an, allerdings gibt es verschiedene Geldwechselbüros in der Innenstadt von Essen.
Unfortunately, we do not exchange money in the hotel. But multiple exchange offices are available in the city center of Essen.

Gepäck / Luggage

Ihr Gepäck können Sie zur sicheren Aufbewahrung an der Rezeption abstellen. Sollten Sie Hilfe beim Transport Ihres Gepäcks benötigen können Sie sich gerne an die Rezeption wenden.
You can leave your luggage at the reception for safe storage. If you need assistance with carrying your luggage, please contact the reception

Getränke / Drinks

Getränke erhalten Sie kostenpflichtig an der Bar, im Restaurant sowie unserem Zimmerservice während der Öffnungszeiten. Außerdem täglich 24 Stunden an unseren Getränke & Snackautomaten in der Lobby und auf der dritten Etage
Drinks are available for a fee in the bar, restaurant, and our room service during opening hours. In addition, 24 hours a day in our vending machines in the lobby and on the third floor.

Haftung / Liability

Bitte lassen Sie keine Wertsachen im Zimmer und schließen Sie alle Wertsachen in Ihrem Safe ein. Bei Verlust übernimmt das Hotel keine Haftung.
Please do not leave valuables in the room and lock all valuables in your safe. In the event of loss, the hotel assumes no liability

Handtücher / Towels

Helfen Sie uns die Umwelt zu schonen und folgen Sie den Anweisungen der Karte in Ihrem Badezimmer. Auf Wunsch tauschen wir Ihre Handtücher täglich aus. Zusätzliche Handtücher erhalten Sie an der Rezeption.
Help us to protect the environment and follow the instructions on the card in your bathroom. On request, we exchange your towels daily. Extra towels are available at the reception.

Haustiere / Animals

Unsere tierischen Freunde sind bei uns willkommen gegen eine Gebühr von 10,00 € pro Nacht. Wir weisen darauf hin, dass Haustiere im Restaurant nicht zulässig sind und bitten Haustiere im Hotel an der Leine zu führen
All forms of animals are welcome for a fee of 10,00 € per night. We would like to point out that pets are not allowed in the restaurant and kindly ask you to keep pets on a leash in the hotel

Hygieneartikel / Hygiene articles

Haben Sie etwas zuhause vergessen? Gerne stellen wir Ihnen z.B. Zahnbürste, Zahncreme oder Rasier-Set zur Verfügung. Bitte wenden Sie sich an die Rezeption
Have you forgotten something at home? We are happy to provide you with a toothbrush, toothpaste razor. Please contact the reception

Kopfkissen / Pillows

Wie bieten Ihnen gerne auch weichere Kissen, sowie zusätzliche, unterschiedliche Typen von Kopfkissen an – Daunen & Allergiker, Nacken & Lendenkissen, sowie Seitenschläfer Kopfkissen. Bitte wenden Sie sich an die Rezeption.
We do also offer softer pillows, and in addition different types of pillows - down & allergy, neck & lumbar, and side sleeper pillows. Please ask at the reception desk.

Konferenzräume / Meetings & Events

Unser Hotel ist speziell für Ihre Tagung eingerichtet und verfügt über 10 mit Tageslicht durchfluteten klimatisierten Konferenzräumen mit privater Terrasse. Detaillierte Informationen erhalten Sie an der Rezeption. Für die erste Ansicht klicken Sie auf unseren Link direkt zur Veranstaltungsseite:
https://www.wyndhamhotels.com/en-uk/groups?icid=IN:dq8l7irnycdc0rt

Our hotel is specially equipped for your meeting and has 10 daylight-flooded air-conditioned conference rooms with private terrace. Detailed information is available at the reception. For the first view, click on our link directly to the event page:
https://www.wyndhamhotels.com/en-uk/groups?icid=IN:dq8l7irnycdc0rt

Getränke & Snackautomaten / Drink & Snack Vending Maschine

Es stehen Ihnen eine Auswahl an Getränken und Snacks 24 Stunden am Tag in unseren Getränke & Snackautomaten in der Lobby und dritten Etage zur Verfügung.
A selection of drinks and snacks are available 24 hours a day in our drinks & snack vending machines in the lobby and third floor.

Nähzeug / Sewing kit

Ein Nähset finden Sie in Ihrem Kleiderschrank, andernfalls kontaktieren Sie bitte die Rezeption
You will find a sewing kit in your wardrobe, otherwise please contact reception.

Notausgänge / Emergency exits

Bitte folgen Sie den den Hinweisschildern in den Fluren
Please follow the emergency exit signs

Parken / Parking

Unsere Tiefgarage befindet sich unter dem Hotel und kostet 15,00 € pro Tag. Wir bieten auch eine Elektroladestation an. Für das Aufladen berechnen wir einen Festpreis von EUR 20.00 pro PKW. Einfahrtstor-Höhe: 1,90 m
Our Parking garage is located under the hotel and costs € 15.00 per day. We also offer an electric charging station. For charging we charge a fixed price of EUR 20.00 per car. Parking entrance gate height: 1.90m

Post / Postal service

Ihre ausgehende Post wird von unseren Rezeptionsmitarbeitern gern weitergeleitet. Für eingehende Post wird sich die Rezeption mit Ihnen in Verbindung setzen.
Your outgoing mail will be forwarded by our reception staff. For incoming mail, the reception will contact you.

Reinigung / Cleaning

Die Reinigung Ihres Zimmers erfolgt täglich. Sollten Sie keine Reinigung wünschen, wenden Sie sich bitte an die Rezeption oder hängen Ihren „Bitte-Nicht-Stören- Türanhänger“ von außen an Ihre Zimmertür
Your room will be cleaned daily. If you do not wish your room to be cleaned, please contact the reception or place your "Do Not Disturb" sign

Regenschirm / Umbrella

Es regnet? Lassen Sie den Kopf nicht hängen. Wir sind bestens ausgestattet, fragen Sie einfach an unserer Rezeption nach einem Leihschirm. (20 EUR Leihgebühr)
It's raining? Don't let it ruin your day. We are well equipped, just ask at our reception for an umbrella (20,00 EUR rental fee)

Restaurant / Restaurant

Unser Restaurant ist von Montag bis Sonntag geöffnet von 12:00 Uhr bis 22:00 Uhr mit einer Auswahl an internationalen und lokalen Gerichten. Das Team freut sich auf Ihren Besuch
Our restaurant is open Monday to Sunday from 12:00 to 22:00 with a selection of international and local dishes. The team is looking forward to welcome you

Rezeption / Reception

Unsere Rezeption hat für Sie 24h für Sie geöffnet. Sie erreichen die Rezeption unter der Durchwahl 181. Falls Sie Wünsche und Fragen haben, stehen Ihnen unsere Kollegen gern zur Seite
Our reception is open 24 hours. You can reach the reception under extension 181. If you have any request or questions, our colleagues will be happy to assist you.

Safe / Safe

Bitte nutzen Sie den Zimmersafe in Ihrem Kleiderschrank und schließen Sie immer alle Wertsachen ein. Eine Bedienungsanleitung des Safes ist im Inneren verfügbar.
Please use the in-room safe in your wardrobe and always lock all your valuables. An instruction manual of the safe is available inside.

Schuhputzmachine & Schuhputzutensilien / Shoe polishing equipment

Auf jeder Etage befindet sich ein Schuhputzautomat den Sie gerne jederzeit verwenden können. Sollten Sie Schuhputzutensilien benötigen, wenden Sie sich einfach an unsere Rezeption
On each floor is a shoe polishing machine which you can use anytime. If you need shoe polishing utensils, please contact our reception

Schuhanzieher / Shoe horn

Ein Schuhanzieher ist in Ihrem Schrank im Zimmer verfügbar
A shoe horn is available in your closet inside your room

Taxi / Taxi

Sie können jederzeit an der Rezeption ein Taxi bestellen. Wir empfehlen Ihnen dieses einen Tag im Voraus zu buchen, speziell während Messezeiten.
You can always order a taxi at the reception. We recommend that you book your taxi one day in advance, especially during trade fairs.

Telefon / Telephone

Sie können kostenlos in das deutsche Festnetz telefonieren. Wählen Sie bitte die „0“, um eine Amtsleitung zu erhalten. Die Rezeption erreichen Sie unter der Nummer “181”
You can make free calls to the German landline. Please select first "0" to get an official line. The reception can be reached under the number "181."

Weckservice / Wake up call

Sie müssen am nächsten Tag früh raus? Kein Thema, wir übernehmen für Sie gerne Ihren Wecker. Informieren Sie dazu bitte nur unsere Rezeption und wir wecken Sie zur vereinbarten Zeit per Telefon.
You have to get out early the next day? No problem, we are happy to take over your alarm clock for you. Please contact the reception to place your personalized wake-up call

Special Offers

MICE meets Spring

Spring Travel Sale 2026

Long Stay Offer

Last Minute Offer

Wyndham Rewards Double Points Rate